What is IVR (Interactive Voice Response)?
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers using pre-recorded voice messages and keypad inputs. It collects customer information and routes calls to the right department without human intervention.
IVR helps businesses manage high call volumes efficiently, reduce wait times, and ensure customers are quickly connected to the right support. It enhances overall customer experience while giving your business a more professional and organized communication system.
How IVR Works
Incoming Call
Customer dials your business number
Welcome Message
Automated greeting & menu options
User Selection
Caller selects options via keypad/voice
Call Routing
Call is directed to the right department/agent
Reports
Track calls with live analytics.
Integrations
Manage leads with CRM connection.
What You Get With Techmet IVR
Automate calls, route customers instantly, and deliver professional support with our advanced IVR services.
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Professional Call Experience
Deliver a polished customer experience with smart IVR greetings on every call.
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Effortless Call Routing
Guide customers to the right department quickly with simple IVR menu options.
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Remote Team Management
Allow teams to handle customer calls from anywhere using cloud-based IVR.
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Smart Automated Routing
Route calls based on customer input, department, or business hours automatically.
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Live Call Analytics
Monitor call performance and customer activity with real-time reporting.
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Enhanced Customer Experience
Improve response speed and customer satisfaction with automated call flows.
Pricing
Start up
Rs. 12,000
/ month
- 12,000 Free Minutes
- Unlimited Agent
- Upto 20 Daily Calls
- Single Level IVR
- Welcome Message
- IVR (Direct / Extension)
- Online Panel Access
- 100% money-back guarantee
Unlimited
Rs. 18,000
/ month
- Unlimited Free Minutes
- 1 Agent
- Unlimited Daily Calls
- 1 Level IVR
- Welcome Message
- IVR (Direct / Extension)
- Online Panel Access
- 100% money-back guarantee
Most Popular
Advance
Rs. 24,000
/ month
- 36,000 Free Minutes
- Unlimited Agent
- Upto 50 Daily Calls
- 2 Level IVR
- Welcome Message
- IVR (Direct / Extension)
- Online Panel Access
- 100% money-back guarantee
Enterprises
Rs.1,20,000
/ month
- 1,80,000 Free Minutes
- Unlimited Agent
- Upto 400 Daily Calls
- 3 Level IVR
- Welcome Message
- IVR (Direct / Extension)
- Online Panel Access
- 100% money-back guarantee
Smarter Way to Handle Customer Calls
Sign Up & Connect With Sales Team
Start by sharing your business requirements with our experts for the best IVR setup. Our team understands your call flow, customer support needs, and business goals to create the right solution for you.
Get Demo & Finalize Your Requirement
Experience a live demo of the IVR system and choose the features that fit your business operations. We help you customize call routing, IVR menus, reporting, and integrations based on your exact needs.
Services Activated & Start Receiving Calls
Once setup is complete, your IVR system goes live and starts managing customer calls instantly. Handle calls professionally, improve response time, and never miss a business opportunity again.
What Our Clients Say
Businesses trust Techmet to simplify communication, improve response handling, and manage customer interactions more efficiently through a unified platform.
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FAQ
Automate calls, route customers instantly, and deliver professional support with our advanced IVR services.
IVR (Interactive Voice Response) is an automated system that interacts with callers, collects inputs, and routes calls to the appropriate department without human intervention.
When a customer calls, they hear a recorded menu and select options using keypad or voice. The system then directs the call to the right team or provides information automatically.
Yes, IVR is cost-effective and scalable, making it ideal for small, medium, and large businesses.
Yes, you can fully customize greetings, call flow, menu options, and routing based on your business needs.
Yes, IVR systems can be configured in multiple languages to serve a diverse customer base.
