Tollfree Solution – FAQ will get you the all answers instantly, If you are looking to get started. We covered 95% of our customer’s questions in below Tollfree Number with IVR (Tollfree) faq’s.
Question : What is Tollfree Number ?
Answer : A toll-free number, better known as a 1800 number or toll free no, is a virtual number that saves your money when you dial it. In simpler words, a toll free number is a number that allows the caller to transfer the charges of the call to the person who is being called.You call Firm X, you don’t get charged. Firm X pays for your call. A toll-free number is always in the form 1800-XYZ-ABCD. When subscribing to a toll free number, keep a look out for ‘1800’.
Question : Do you have a FREE Trial/demo setup?
Answer : The FREE demo setup is totally FREE and there is NO Obligation to continue with the service after the Free personalized demo for you incase if you have any Tollfree number with you and want the IVR Solution on that. Either Tollfree number are get booked on basis of documentations and then services can be started on it.
Question : How are calls transferred to the Staff/Executives?
Answer : Calls are transferred based on Sequential, Parallel and Round Robin etc. methods.
In Sequential method, are transferred one by one to the staff members. If a Staff member is busy or does not pick up the call then call is transferred to the next free Staff member.
In Parallel method, Call will be placed to all staff member at a same time, who picks call 1st will continue discussion with caller and others call get disconnected at a same time.
In Round Robin method, are transferred one by one to the staff members. Its calculate the calls received by the staff member and accordingly connect the call.
Question : What is FCV (Free Call Value) ?
Answer : FCV means Free Call Value in Rupees provided every month to the customer, which is adjusted against the usage. FCV is only adjusted against the usage charges and SMS & Recordings are not included in it. .
Question : How many staff members can be configured to receive calls?
Answer : You can configure any number of staff members – 2,3 ,5 10 and more. Based on your business logic and subscribed plan you can create multi-level and multi-department system (press 1 for sales, press 2 for support etc.). In each department you can configure multiple staff/executives.
Question : Am I able to upgrade as my call volumes may increase?
Answer : Yes. You are able to upgrade at any time to suit your call volumes. Our support and billing team will provide you the top up plans.
Question : Is the single number allocated exclusive for me- Incase of, I opted a number from you?
Answer : Yes, Single number is allocated only to a single client. There is no multi- allocation of a number.
Question : How much time is needed for the Set up?
Answer : Once we allocate a Primary Number OR DID Number (as per need) to you, you can immediately start. Configuration and setup takes only 1-2 hours.
Question : What is a voice mail?
Answer : During non-working hours, customer can leave a voice message and request for call back. Audio message recorded by caller is emailed to the executives for all the calls received during non-working hours. Calls details are also available in the dashboard. Or at time of heavy call flow, Incase of all agents are busy for certain time limit – call can be moved to voicemail.
Question : Is there any charge on voice recording?
Answer : No, all Tollfree’ features – call forwarding, voice recording, greetings are part of the solutions. We do not charge anything extra for voice recording.
Question : How many calls can be handled by the System?
Answer : Tollfree Solution is a fully scalable platform. We provide solutions starting from single channel to up to hundreds of channels. You can opt from single channel, three channels, five channels etc. based on your call volumes. Our support team can help you in providing the right provisioning based on call traffic expectations.
Question : What is the difference between IVR Solution and Toll free Solution?
Answer : There a thin-line difference between a virtual number and a toll-free number. A toll-free number is which is free for the caller as the company pays for the calls made to them. This is not the case for the virtual number. A toll-free number always starts from 1800 whereas a virtual number may not always start with 1800.
Question : What are the advantages of a Toll free number ?
Answer : A toll-free number is just like any normal number starting with 1800. It is the best solution for companies to gain customers and traffic to a company’s website. Reports show that 80% of the visitors end up calling the company when they see toll-free number on website. Toll-free can be linked with IVR and provide a seamless and automated customer service.
Question : What details are required for Tollfree service activation ?
Answer : For the purpose of KYC (as required by the governement) we need following documents
- ID and Address Proof of the authorised person.
- Company registration certificate
- Board resolution to authorise the signing authority
Question : How can I avail IVR Service outside India from you ?
Answer : All you need, a dedicated number for your country from us, we have dedicated teams to serve you. You can get in touch with us Click here
Question : In which countries, your toll free number services available ?
Answer : We serve over 65 countries in the APAC region, with a major presence in India and the middle east.
Question : What are the payment terms ?
Answer : We only sell pre-paid rental plans i.e. rental of the service is taken in advance for the whole term, which could be half-yearly or yearly depending upon the plan. While rental are paid in advance by the customer, the usage part is billed at the end of current month and customer is liable to pay the usage bill within 7 days of generation of the usage bill.